Support & service
By phone, remote service or on-site.
Our engagement does not end at commissioning. Maintenance, calibration, parameter care, software updates – by phone, remote or on-site. A service contract guarantees priority and predictable cost.
- SLA with response time < 4 h
- Remote diagnosis via VPN
- Parameter hosting by RTE
- Annual calibration
- Patch management & releases
How we work.
- 01Inquiry and briefing
You describe your task – a phone call is enough for a first assessment.
- 02Quote within 5 working days
Concrete, transparent, no surprises. Includes schedule and delivery plan.
- 03Execution with clear ownership
One single point of contact accompanies the entire project.
- 04Closing with documentation
Reports, interfaces, handover to your team. On request: training included.
Other services
Engineering & feasibility studies
From quicklook to specification ready for the requirements document.
→ 02Testing-as-a-Service (TaaS)
Fast test results without your own system.
→ 03Rental and pilot systems
Insight in weeks, not months – without capex risk.
→ 04Retrofit & upgrade
Upgrade existing test systems – even from other vendors.
→ 05Training & workshops
Practical. Directly on your parts.
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